Privacy Policy
Zoey Laurent
At Zoey Laurent, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, place an order, contact us or otherwise interact with our online store.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE RESPONSIBLE PARTY
1.1 General information
We are pleased to welcome you to the Zoey Laurent website and appreciate your interest in our products and services.
Personal data means any information that can be used to identify you directly or indirectly. Depending on how you interact with our website, this may include information such as your name, email address, billing and shipping address, telephone number, payment information, IP address and information relating to your orders.
1.2 Data controller
The party responsible for processing personal data through this website is:
Zoey Laurent
Email: info@zoeyxlaurent.com
The data controller is the individual or legal entity that determines the purposes and methods for processing personal data, either independently or together with other parties.
1.3 Website security
For security purposes and to protect the transmission of personal information and other confidential information, such as orders and customer inquiries, our website uses SSL/TLS encryption.
An encrypted connection can generally be identified by “https://” in your browser's address bar and the lock symbol displayed by your browser.
We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you unless specifically disclosed to you and permitted under applicable data protection law.
2. DATA COLLECTION WHEN YOU VISIT OUR WEBSITE
When you visit our website solely for informational purposes and do not create an account, place an order or otherwise provide information to us, certain technical information may automatically be transmitted by your browser to our server.
This information may include:
-
The pages you visit
-
Date and time of access
-
Amount of data transferred
-
Website or source from which you accessed our website
-
Browser type and version
-
Operating system
-
IP address
-
Other technical information required to securely operate the website
This information is generally used to maintain the security, stability and functionality of our website, troubleshoot technical problems and improve the overall customer experience.
Where applicable, processing may be based on our legitimate interests in maintaining and improving our website and protecting our online services.
We do not normally use this technical information to personally identify you. However, we may review relevant technical information if there are reasonable indications of misuse, fraud, security incidents or unlawful activity.
3. COOKIES
Our website uses cookies and similar technologies to provide essential website functions, improve performance, remember preferences and, where permitted, understand how visitors interact with our website.
Cookies are small text files that may be stored on your device when you visit a website.
Some cookies are temporary and are automatically deleted when you close your browser. Other cookies may remain on your device for a specified period of time.
Depending on their purpose, cookies may be used for:
-
Essential website functionality
-
Shopping cart functionality
-
Remembering customer preferences
-
Website analytics
-
Performance measurement
-
Advertising and marketing
-
Understanding how visitors interact with our website
Where cookies process personal data, the processing will be carried out on an applicable legal basis, including where required, your consent.
When you first visit our website, we may display a cookie banner allowing you to manage your preferences for cookies that are not strictly necessary for the operation of the website.
You can also manage or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a notification before cookies are stored.
Please be aware that disabling certain cookies may affect the functionality and availability of some parts of our website.
4. CONTACTING US
When you contact Zoey Laurent by email, contact form or another available communication method, we may collect the information you provide.
This may include your:
-
Name
-
Email address
-
Order information
-
Contact details
-
Message or inquiry
-
Any other information you voluntarily provide
We use this information to respond to your questions, provide customer support, resolve issues and, where applicable, manage requests relating to orders or services.
If your inquiry relates to entering into or performing a contract, processing may be necessary for taking steps at your request or performing that contract.
Otherwise, processing may be based on our legitimate interest in communicating with customers and responding to inquiries.
You can contact us at:
We generally retain correspondence only for as long as reasonably necessary to resolve the matter and comply with applicable legal obligations.
5. CUSTOMER ACCOUNTS AND CONTRACT PROCESSING
If our website allows you to create a customer account, we may collect and process the information you provide when registering.
This information may include your name, email address, password, billing information, shipping information and order history.
We use this information to:
-
Create and manage your account
-
Process your orders
-
Provide customer support
-
Manage payments and deliveries
-
Communicate with you about your purchases
-
Fulfil our contractual obligations
Where applicable, processing is necessary for the performance of a contract or for taking steps at your request before entering into a contract.
You may request the deletion of your customer account by contacting us at:
Certain information may need to be retained for a longer period where required by applicable tax, accounting, commercial or other legal obligations.
6. USE OF YOUR INFORMATION FOR DIRECT MARKETING
6.1 Email newsletter
If you choose to subscribe to the Zoey Laurent email newsletter, we may use your email address to send you information about new collections, products, promotions, special offers and other updates.
Where required by applicable law, we use a confirmation process before sending marketing communications.
After subscribing, you may receive an email asking you to confirm your subscription. Your subscription will only become active after the required confirmation has been completed.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant email or by contacting:
After unsubscribing, your email address will no longer be used for the relevant marketing communications unless another lawful basis permits continued processing.
6.2 Marketing communications for existing customers
Where permitted by applicable law, we may contact existing customers by email about products or services that are similar to those they have previously purchased.
You can object to receiving these communications at any time by using the unsubscribe option included in the message or by contacting us directly.
Once we receive your objection, we will stop sending the relevant marketing communications, subject to any applicable legal requirements.
7. ORDER AND PAYMENT PROCESSING
7.1 Processing and delivery of orders
When you place an order with Zoey Laurent, we collect and process the information necessary to fulfil your purchase.
Depending on the order, this may include your name, billing address, delivery address, email address, telephone number, order details and payment information.
Where necessary to fulfil your order, relevant information may be shared with service providers involved in payment processing, order fulfilment, shipping and delivery.
We only provide such parties with information that is reasonably necessary for them to perform their services.
Processing may be necessary for the performance of your purchase contract and for compliance with applicable legal obligations.
7.2 Payment service providers
Depending on the payment methods available on our website, payments may be processed by third-party payment providers.
These providers may process payment details and other information necessary to authorize and complete your transaction.
Your payment information may therefore be processed directly by the relevant payment provider in accordance with its own privacy policy and terms.
PayPal
If you choose PayPal as your payment method, payment-related information may be transmitted to PayPal to process and authorize the transaction.
PayPal may process information such as your name, billing information, payment information, transaction details and other information required to complete the payment.
PayPal may also apply its own fraud prevention, security and verification procedures.
For information about how PayPal handles personal data, please refer to PayPal's current privacy policy.
Other payment providers
If additional payment methods are offered through our website, the relevant payment provider may process information required to complete your transaction.
The applicable provider's privacy policy will govern its processing of personal information.
8. ORDER REVIEW REQUESTS
Where you have provided the required consent, we may use your email address to send you a one-time message asking you to review your purchase or shopping experience with Zoey Laurent.
This communication may be sent after your order has been delivered or otherwise completed.
You may withdraw your consent at any time by contacting us at:
9. SOCIAL MEDIA
Our website may contain links or integrations to social media platforms, including Instagram, Facebook and other social networks.
If you interact with social media features on our website, the relevant social media provider may collect information about your interaction.
The processing of personal information by these platforms is governed by their respective privacy policies.
We recommend reviewing the privacy policies of the relevant social media platforms before interacting with their services.
Zoey Laurent may provide links or social media features connected to Instagram.
Instagram is operated by Meta Platforms, Inc. and its affiliated entities. If you interact with Instagram content or features, information may be processed by Meta in accordance with its applicable privacy policy.
Our website may contain links or features associated with Facebook.
If you interact with these features, Facebook or Meta may collect and process information according to its applicable privacy policy.
We do not control how third-party social media platforms process information once you interact with their services.
10. ONLINE MARKETING AND ADVERTISING
We may use third-party advertising and marketing services to promote Zoey Laurent, measure advertising performance and understand how visitors interact with our website.
Depending on the tools currently installed on our website, these services may use cookies, pixels or similar technologies.
10.1 Google advertising services
We may use advertising and measurement services provided by Google, including Google Ads and related technologies.
These services may allow us to measure advertising performance, understand how visitors interact with advertisements and display more relevant advertising.
Where required by applicable law, non-essential advertising technologies will only be activated after the necessary consent has been obtained.
Google may process information such as device information, IP address, browser information, website interactions and advertising identifiers.
For additional information, please consult Google's current privacy documentation.
10.2 Advertising preferences
You may be able to control personalized advertising through your browser, device settings, advertising platform settings or cookie preferences.
Please note that disabling certain advertising cookies does not necessarily mean that you will stop seeing advertisements. It may instead mean that advertisements are less personalized.
11. WEBSITE ANALYTICS
We may use analytics services to understand how visitors use our website and to improve the performance and customer experience of Zoey Laurent.
One service that may be used is Google Analytics.
Analytics technologies may collect information such as:
-
Pages visited
-
Time spent on pages
-
Device type
-
Browser information
-
Approximate location
-
Referral source
-
Interactions with the website
-
Technical information relating to your visit
Where required, analytics technologies will only be activated after the necessary consent has been obtained.
Analytics information is used to understand website performance, identify technical issues, improve our products and services and make our website easier to use.
You may manage analytics-related cookies through our cookie settings or your browser settings.
12. RETARGETING AND REMARKETING
Zoey Laurent may use remarketing and advertising technologies that allow us or our advertising partners to show relevant advertisements to people who have previously interacted with our website.
These technologies may use cookies, pixels or similar identifiers to recognize a browser or device that previously visited our website.
Where required by law, these technologies will only be used after you have provided the necessary consent.
You can manage your preferences through our cookie settings, browser controls and, where applicable, the settings provided by individual advertising platforms.
13. YOUR DATA PROTECTION RIGHTS
Depending on your location and applicable data protection law, you may have a number of rights regarding your personal information.
These may include the following:
Right of access
You may have the right to request information about the personal data we hold about you and how we process it.
Right to correction
You may have the right to request that inaccurate or incomplete personal information be corrected.
Right to deletion
Under certain circumstances, you may have the right to request that your personal information be deleted.
This right may be limited where we are legally required or otherwise entitled to retain certain information.
Right to restriction
In certain situations, you may have the right to request that we restrict the processing of your personal information.
Right to data portability
Where applicable, you may have the right to receive certain personal information you have provided to us in a structured and commonly used format or request that it be transferred to another organization.
Right to withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
Right to object
Where we process your personal information based on legitimate interests, you may have the right to object to such processing in certain circumstances.
You may also object at any time to the processing of your personal information for direct marketing purposes.
Right to lodge a complaint
If you believe that your personal information has been processed in violation of applicable data protection law, you may have the right to lodge a complaint with the relevant data protection authority in your country or region.
To exercise any applicable privacy right, please contact:
Zoey Laurent
info@zoeyxlaurent.com
14. RIGHT TO OBJECT TO DIRECT MARKETING
If we use your personal information for direct marketing purposes, you may object to this processing at any time.
If you object to direct marketing, we will stop using your personal information for that purpose as soon as reasonably practicable, subject to any applicable legal requirements.
You can unsubscribe from marketing emails using the unsubscribe link included in the relevant email or by contacting:
15. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, fulfil orders, maintain business records, resolve disputes, prevent fraud and comply with applicable legal, accounting and tax obligations.
The specific retention period depends on the type of information and the reason it was collected.
When personal information is no longer required and there is no legal reason to retain it, we will take reasonable steps to delete or securely dispose of it.
16. CONTACT INFORMATION
If you have any questions about this Privacy Policy, our privacy practices or the way we handle your personal information, please contact us.
Zoey Laurent
Email: info@zoeyxlaurent.com
We will make reasonable efforts to respond to privacy-related inquiries within the timeframe required by applicable law.