Order Processing

At Zoey Laurent, every order is carefully prepared and processed to ensure that your items are packaged securely and ready for shipment.

Please allow 1–3 business days for your order to be processed before it is dispatched.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

Delivery Times

Our estimated standard delivery timeframe is 5–15 business days, depending on your destination and other shipping circumstances.

We work with established shipping and delivery partners to help ensure that your order arrives safely and efficiently.

Please keep in mind that estimated delivery times are not guaranteed and may vary depending on your location, courier operations, customs procedures and other circumstances outside our reasonable control.

Once your order has been shipped, you can use the tracking information provided to follow its progress.

Shipping Costs

We are pleased to offer complimentary standard shipping on all orders, with no minimum purchase requirement.

Your order will be shipped directly to the delivery address provided during checkout at no additional standard shipping cost.

If additional shipping options or services are offered at checkout, any applicable charges will be displayed before you complete your purchase.

Placing an Order

To place an order with Zoey Laurent:

1. Select the item, size and quantity you would like to purchase.

2. Add the selected product to your shopping cart.

3. Proceed to checkout and carefully review your billing and shipping information.

4. Select your preferred available payment method.

5. Complete your purchase through our secure checkout system.

6. Once your order has been successfully placed, you will receive an order confirmation by email.

Please make sure that your shipping information is accurate before completing your order. Zoey Laurent cannot be held responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

Delays & Delivery Availability

Although we work to have every order delivered within the estimated timeframe, delivery times may occasionally be extended.

Possible causes of delays include:

• Peak shopping periods

• Public holidays

• Severe weather

• Customs processing

• Courier delays

• International shipping disruptions

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

If your order is delayed beyond the expected delivery timeframe, please contact our Customer Care Team and we will do our best to assist you.

Customer Care

If you have questions about your shipment, need help with tracking or require assistance with your order, please contact our Customer Care Team at:

info@zoeyxlaurent.com

We will be happy to assist you and provide any available information regarding your shipment.

SHIPPING INSURANCE

At Zoey Laurent, we want your order to reach you safely and securely.

Where Shipping Insurance is offered as an optional service during checkout, you may choose to add it to your order for additional protection against certain shipping-related issues.

What Shipping Insurance Covers

Depending on the terms presented at checkout, Shipping Insurance may provide protection in situations such as:

Lost Packages

If a package covered by Shipping Insurance is confirmed to have been lost during transit or cannot be delivered, we may provide a replacement shipment or another applicable resolution in accordance with the insurance terms.

Damaged Packages

If a covered package arrives visibly damaged or the contents have been damaged during transit, please contact us as soon as possible.

We may request photographs or other evidence of the damage before approving a claim.

If the claim is approved, we may provide a replacement or another applicable resolution depending on the circumstances and availability.

How Shipping Insurance Works

If Shipping Insurance is available for your order:

1. Select Shipping Insurance during checkout.

2. Complete your purchase with the insurance option included.

3. If a covered shipping issue occurs, contact us at info@zoeyxlaurent.com as soon as possible.

4. For damaged packages, provide clear photographs showing the packaging and affected items.

5. For lost packages, provide your order number and tracking information.

6. Our team will review the claim and determine the appropriate resolution according to the applicable coverage terms.

Where a claim is approved, we will arrange the applicable replacement or resolution as soon as reasonably possible.

What Shipping Insurance Does Not Cover

Shipping Insurance does not generally cover issues caused by circumstances that are the responsibility of the customer, including:

• Incorrect or incomplete shipping addresses entered during checkout

• Packages confirmed as delivered to the address provided by the customer but subsequently lost, stolen or taken by another person

• Delays caused by customs authorities

• Delays caused by the shipping carrier

• Packages refused or deliberately rejected by the recipient

• Additional customs duties, taxes or import charges

• Damage caused after delivery or through improper use of the product

Coverage may vary depending on the shipping insurance option selected at checkout. Please review the applicable terms before purchasing Shipping Insurance.

Contact Us

For questions regarding shipping, tracking, delivery delays or Shipping Insurance, please contact:

Zoey Laurent
Email: info@zoeyxlaurent.com

Our Customer Care Team will do its best to assist you with your order and provide the information available to us.